Free shipping for orders over $49
Welcome to VietnamHerbs! We are dedicated to providing exceptional service to all our customers. Below, you will find our Delivery and Refund Policy, created to make your experience seamless and worry-free.
Delivery Policy
We offer worldwide shipping, so you can enjoy our premium Vietnamese teas, coffees, and herbs no matter where you live.
Orders over $49 qualify for free shipping. For orders under $49, the shipping fee will be calculated during checkout based on your location.
Domestic orders (within Vietnam) are typically delivered within 2–5 business days, while international orders take 7–14 business days depending on your location and chosen shipping method.
After your order is shipped, you will receive a tracking number via email, allowing you to monitor its progress.
For international orders, any customs duties or taxes imposed by the destination country are the responsibility of the buyer.
Refund Policy
We accept returns for items that are unused, unopened, and still in their original packaging within 30 days of purchase. Refunds are not available for items that are used or damaged unless they arrived defective.
To start a return, please contact our customer support team through the contact form available on the Contact Us page. Include your order number and the reason for the return. Use a trackable shipping method to send the item back to us.
Once we receive the returned item, refunds will be processed within 7 business days and credited to the original payment method.
If you receive a defective or incorrect item, please contact us immediately via the contact form. We will provide a replacement at no additional cost.
Non-refundable items include gift cards and clearance products.
Contact Us
For any questions about our Delivery & Refund Policy, please reach out to us through the contact form on the Contact Us page.
Thank you for choosing VietnamHerbs. Your trust means everything to us, and we are committed to providing outstanding service!