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Frequently Asked Questions
Welcome to the VietnamHerbs FAQ page! Here, we’ve answered some of the most common questions to make your shopping experience smooth and enjoyable. If you don’t find the information you’re looking for, feel free to contact us directly – we’re here to help!
1. What products do you offer?
We specialize in premium Vietnamese teas, coffees, cocoa, nuts, and rubber supplies. All our products are sustainably sourced and selected for their exceptional quality.
2. Do you offer worldwide shipping?
Yes, we ship worldwide! Shipping times and costs vary depending on your location and order size. For detailed information on shipping options, please visit our Shipping page or contact us.
3. How can I place a wholesale order?
To place a wholesale order, please fill out our wholesale inquiry form or contact us directly. Our team will assist you with product selection, pricing, and customized options tailored to your business needs.
4. Are your products organic?
Yes, many of our products are sourced from farms that use sustainable, eco-friendly farming practices. We prioritize organic and pesticide-free options to bring you the purest flavors of Vietnam.
5. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, bank transfers, and digital payment platforms. Contact us if you have any specific questions regarding payment options.
6. Can I track my order?
Yes, once your order is shipped, we’ll provide you with a tracking number so you can monitor its journey to you.
7. Do you have a return policy?
We strive to ensure customer satisfaction with every order. If there’s an issue with your order, please contact us within 14 days of receiving it, and we’ll assist with the return or exchange process. Please review our Return Policy for more details.
8. How should I store my teas and coffee?
For the best flavor and freshness, we recommend storing our teas and coffee in a cool, dry place, away from direct sunlight and moisture. Airtight containers work best to preserve their quality.
If you have further questions, please don’t hesitate to reach out. At VietnamHerbs, we’re dedicated to providing high-quality products and excellent customer service. Thank you for choosing us as your source for authentic Vietnamese flavors!